Frequently asked questions.

Quick answers about VoIP, savings, number porting, bandwidth, surveillance, internet brokerage and office relocation. Don’t see your question? Get in touch.

Help centre

Real answers, plain English.

These are the questions our team hears most. If you have something more specific, our Richmond office is one phone call away.

VoIP (Voice over Internet Protocol) allows you to make phone calls using your internet connection instead of traditional phone lines. It converts your voice into digital data packets that travel over the internet, providing clear audio quality and significant cost savings compared to traditional phone systems.

Most businesses save 20 to 30% on their monthly phone bills after switching to VoIP. Savings come from lower per-call rates, eliminated long-distance charges, reduced hardware costs and simplified maintenance. The exact savings depend on your current usage, number of traditional lines and chosen plan.

Yes! We can port your existing phone numbers to your new VoIP system. The porting process typically takes 2–4 weeks, and we handle all the paperwork. Your business continuity is maintained throughout the transition.

Absolutely! We offer comprehensive maintenance and support packages to keep your communication systems running smoothly. Our Richmond-based team provides local, responsive service with remote monitoring and on-site support when needed.

Yes, we can. We’re an agent for internet services such as Comcast/Masergy, Segra, Lumen, Verizon, AT&T and more. Brewer Communications will help you find the best fit for your needs, help with pricing and delivery of the new services. Once your service has been delivered, we can help after the sale by troubleshooting if needed, escalating tickets and being your advocate with the carrier.

Most people think the only benefits of cameras are when there are break-ins or vandalism. After the event you can review the video footage and provide a copy to law enforcement to find those responsible. Other uses for your IP cameras: remotely check to see if the parking lot needs to be cleared, if someone had a fall or see if a package has arrived. Newer cameras have AI built in that allow you to count the number of people entering a store, how many people used a specific entry or exit, and the list goes on. Please reach out to us with your questions — we love trying to fulfill a need.

Yes. Moving can be stressful but we can help ease that stress by working with you to prepare your new office with low voltage cable, find a new internet provider, set up a new camera system or mounting TVs and Poly video conferencing equipment. Let us know your needs — chances are we can help.

Still have questions?

Send us a note — we usually reply same business day.